Terms and Conditions

Privacy Policy

Coursemaccon Business Solutions (Pty) Ltd ("Coursemaccon", "we", "us" or "our") respects privacy and is committed to responsible processing of personal information.

This Privacy Policy applies to the Coursemaccon website, online education and tutoring services, subject resources, career guidance features, institution information and listings, online assessments and quizzes, forms, communications and related digital services.

1. Who is responsible for your information

Coursemaccon Business Solutions (Pty) Ltd is the responsible business for the processing described in this policy. Our published contact details are provided below. Where a particular service is operated jointly with, integrated with, or provided by another organisation, that organisation may have its own privacy terms.

2. Information we may collect

• Identity and contact information such as name, email address and telephone number.
• Account credentials and profile information where accounts are offered.
• Education-related information voluntarily supplied by a user, such as subjects, grade or study interests, learning goals and institution preferences.
• Career interests and responses to career-related questionnaires or assessments.
• Course, programme, institution and application enquiry information.
• Learning activity, quiz or assessment responses and progress information where the service provides these features.
• Messages, enquiries, support requests, feedback, reviews and other information users submit.
• Technical information such as IP address, browser, device, operating system, approximate location derived from technical information, logs and security events.
• Cookie and analytics information, subject to applicable law and user choices.
• Information supplied by an institution, parent, guardian, educator or other authorised person where lawful.

3. Why we process information

• To provide, personalise and improve educational resources and tutoring.
• To operate accounts, assessments, quizzes and learning features.
• To provide general career exploration and guidance tools.
• To respond to enquiries and institution requests.
• To display and manage institution information and listings.
• To provide customer support and communicate service information.
• To maintain security, prevent fraud, abuse and unlawful activity.
• To understand website usage and improve performance.
• To comply with legal, regulatory and contractual obligations.
• To conduct direct marketing where lawful and where required consent or another lawful basis exists.

4. Lawful processing

We will process personal information only on a lawful basis recognised by applicable law. Depending on the circumstances, this may include consent, performance of a requested service or agreement, compliance with a legal obligation, protection of legitimate interests, or another lawful ground.

5. Children and minors

The platform may be used by learners, including persons under 18. We will apply additional safeguards where required by law. Where the law requires consent from a competent person, parent or guardian, or another lawful basis for processing children's information, the relevant requirements will apply. We do not ask children to provide unnecessary sensitive information.

6. Sharing information

Information may be shared with service providers that help us host, secure, operate, communicate through or improve the platform. Where a user asks us to send an enquiry to an educational institution, information necessary to respond to that request may be shared with the relevant institution. We may also disclose information where required or permitted by law.

We do not sell personal information as a business commodity.

7. Operators and service providers

Third-party operators may process information on our behalf. We take reasonable steps to require appropriate confidentiality, security and lawful processing.

8. Cross-border processing

Some technology and service providers may process information outside South Africa. Where cross-border transfers occur, we will apply the safeguards required by applicable law.

9. Cookies and analytics

We may use cookies and similar technologies for essential functionality, security, preferences, analytics and service improvement. See the Cookie Policy.

10. Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information and the risks of processing. No online system can be guaranteed completely secure.

11. Retention

Information is retained only for as long as reasonably necessary for the purpose collected, to provide services, maintain records, resolve disputes, enforce agreements, protect the platform or comply with law.

12. Your rights

Subject to applicable law, you may request access to personal information, correction of inaccurate information, deletion where legally permitted, objection to certain processing, withdrawal of consent where applicable, and other rights available under POPIA. See our POPIA Rights page.

13. Direct marketing

Where applicable, users may opt out of marketing communications. Transactional, security or service messages may still be sent where necessary.

14. Third-party websites

Links to institutions and other websites are governed by those third parties' own privacy practices. Review their policies before submitting personal information.

15. Changes

We may update this policy when our services, processing activities or legal requirements change. The current version will be published on this page.

Terms of Use

These Terms of Use form an agreement between you and Coursemaccon Business Solutions (Pty) Ltd concerning your use of our website and related digital services. By accessing or using the platform, you agree to these Terms.

1. About Coursemaccon

Coursemaccon is a South African technology-driven company providing IT services, digital solutions, online education, tutoring and digital content. The platform may include subject resources, educational materials, quizzes, career information, institution information and related services.

2. Eligibility and authority

You must have legal capacity to accept these Terms or use the service with the involvement of a parent, guardian, educator or other authorised person where required. If you register on behalf of an organisation, you confirm that you are authorised to bind that organisation.

3. Educational information is not a guarantee

Educational content is provided for information and learning support. Curricula, subject requirements, examination arrangements, fees, admission requirements, course availability, deadlines and institutional policies can change. Always verify material information with the relevant official institution or authority.

4. Career guidance

Career guidance, career information, assessments and recommendations are intended to support exploration and informed consideration. They are not a guarantee of career suitability, employment, salary, admission, professional registration or future outcomes. Users remain responsible for decisions made from such information.

5. Institution information

Institution profiles, programmes, fees, requirements, rankings, contact details and other information may be supplied by institutions, obtained from public sources or compiled from available information. We do not guarantee that every item is complete, current or approved by the institution.

6. Accounts

You must provide information that is reasonably accurate and keep credentials confidential. You are responsible for activity under your account unless the activity resulted from our failure to apply reasonable security measures required by law.

7. Acceptable use

You must not use the platform for unlawful activity, fraud, impersonation, harassment, unauthorised access, malware distribution, scraping, database extraction, disruption, infringement of rights, spam, or conduct that threatens other users or the platform.

8. Content and intellectual property

Unless stated otherwise, Coursemaccon owns or licenses the website's original content, software, design and branding. Users receive a limited, revocable, non-exclusive right to use the platform for its intended lawful purpose.

9. User submissions

If you submit content, you confirm that you have the rights necessary to submit it and that it does not unlawfully infringe another person's rights. See the User Content Policy.

10. Third-party services

The platform may integrate third-party hosting, analytics, payment, communication, video, mapping, social or institutional services. Their own terms may apply.

11. Availability and changes

We may modify, suspend or discontinue features, resources or services. We may update content where appropriate. We do not promise uninterrupted availability.

12. Fees and paid services

Where paid services are offered, applicable pricing, payment, cancellation and refund terms will be displayed before purchase or incorporated into the relevant service agreement. Nothing in these Terms removes consumer rights that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by South African law, Coursemaccon will not be liable for indirect, consequential or unforeseeable loss arising from lawful use of general information on the platform. Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.

14. Indemnity

To the extent permitted by law, you agree to compensate Coursemaccon for losses, claims and reasonable costs caused by your unlawful use of the platform, breach of these Terms or infringement of another person's rights.

15. Suspension and termination

We may suspend or terminate access where reasonably necessary for security, unlawful conduct, abuse, fraud, breach of these Terms or operational reasons, subject to applicable law and any contractual rights.

16. South African law

These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer or other statutory rights.

Website & Educational Disclaimer

The information on this website is provided in good faith for general educational, informational and guidance purposes. It should not be treated as a substitute for official information or professional advice.

1. No guarantee of accuracy

We make reasonable efforts to keep information useful and accurate, but information can become outdated, incomplete or incorrect without our knowledge, particularly where requirements, fees, dates, programmes or institutional policies change.

2. Verify important information

Before making an application, payment, enrolment, academic, career or financial decision, verify material information directly with the relevant institution, professional body, government department, examination authority or other official source.

3. Career guidance disclaimer

Career information and recommendations are exploratory tools. They do not constitute professional career counselling, psychological assessment, medical advice, legal advice, financial advice or a guarantee of employment or professional success.

4. Educational outcomes

Use of subject materials, tutoring or assessments does not guarantee examination results, promotion, admission, qualification, certification or employment.

5. Institution listings

A listing, profile, logo, link or reference to an institution does not necessarily mean endorsement, accreditation, sponsorship or partnership. Institutional information may be supplied by the institution or compiled from public information.

6. Third-party information

We are not responsible for content maintained by third parties or for changes made on external websites after information is published on our platform.

7. No professional advice

Nothing on this website should be interpreted as legal, medical, psychological, financial, investment or other regulated professional advice.

8. User responsibility

Users remain responsible for checking information, considering their own circumstances and obtaining professional or official advice where appropriate.

9. Legal limitations

Nothing in this Disclaimer excludes rights or liabilities that cannot lawfully be excluded under South African law.

Cookie Policy

1. What cookies are

Cookies are small files or identifiers stored or read on a device to support website functionality, preferences, security and analytics.

2. Types of cookies

• Strictly necessary cookies used for core functions, security, sessions and authentication.
• Preference cookies used to remember settings.
• Analytics cookies used to understand usage and improve the service, where permitted.
• Third-party cookies associated with embedded or integrated services, where applicable.

3. Managing cookies

Most browsers allow you to block, delete or manage cookies. Blocking necessary cookies may prevent some features from working.

4. Changes

We may change the technologies used on the platform and will update this policy when appropriate.

Student & Minor User Terms

Coursemaccon provides educational resources for learners and may be used by minors. These terms supplement the general Terms of Use.

1. Use by minors

Where a user is under the age of majority, use should take place with appropriate parent, guardian, school or other responsible-adult involvement where required or appropriate.

2. Personal information

Learners should not publish unnecessary personal information, passwords, identity documents, home addresses, financial details or sensitive information in public areas of the platform.

3. Parent and guardian responsibility

Parents and guardians should supervise a minor's use of online services where appropriate, particularly where the learner submits information, communicates with institutions or follows external links.

4. Educational guidance

Educational and career content is general guidance. Learners should discuss significant education and career decisions with parents, guardians, educators or qualified professionals as appropriate.

5. Contact and reporting

Concerns about a minor's safety, privacy or content should be reported to Coursemaccon using the contact details below. We may restrict or remove content where reasonably necessary.

6. No exploitation of children

The platform must not be used to solicit, exploit, threaten, groom, harass or otherwise harm a child. Suspected unlawful conduct may be escalated to appropriate authorities where required or permitted by law.

Institution Terms

These terms apply where an educational institution or other organisation supplies information, maintains a profile, requests a listing, submits an enquiry service, advertises or otherwise participates in Coursemaccon's platform.

1. Authority

The person submitting information on behalf of an institution confirms that they are authorised to do so and that the information supplied is accurate to the best of their knowledge.

2. Institution information

Institutions are responsible for the accuracy, legality and currency of information they provide, including programme names, admission requirements, fees, deadlines, contact details, accreditation claims and promotional statements.

3. Changes and updates

Institutions should notify Coursemaccon of material changes. Coursemaccon may update, correct, suspend or remove information where reasonably necessary.

4. No guaranteed placement

A profile or listing does not guarantee visibility, enrolments, applications, leads, rankings or commercial results unless a separate written agreement expressly provides otherwise.

5. Logos and intellectual property

The institution grants Coursemaccon permission to use supplied names, logos and approved materials for the agreed listing, directory, promotional or service purpose. The institution confirms it has authority to grant that permission.

6. Compliance

Institutions must comply with applicable law and must not submit unlawful, misleading, discriminatory, defamatory or infringing material.

7. Leads and enquiries

Where Coursemaccon facilitates an enquiry, the information provided by a prospective student or user will be handled according to the applicable privacy framework. The institution becomes responsible for its own subsequent processing.

8. Advertising

Sponsored placement, advertising and promotional services are subject to the applicable commercial agreement and Advertising Policy.

9. Termination

Coursemaccon may suspend or remove a listing where information is materially inaccurate, unlawful, unsafe, misleading or contrary to the platform's policies.

Acceptable Use Policy

1. Prohibited conduct

• Unauthorised access, security testing without permission or attempts to bypass controls.
• Malware, phishing, credential theft or harmful code.
• Fraud, impersonation or deliberately misleading information.
• Harassment, threats, abuse, discrimination or exploitation.
• Unlawful collection or disclosure of personal information.
• Scraping, crawling, bulk downloading or database extraction without permission.
• Spam, unsolicited commercial messaging or abuse of communication tools.
• Uploading content that infringes intellectual property or privacy rights.
• Academic cheating, exam fraud or misuse of assessment systems.
• Attempts to manipulate reviews, rankings, recommendations or institutional information.

2. Enforcement

We may investigate suspected abuse and may restrict, suspend or terminate access where reasonably necessary, subject to applicable law. We may preserve evidence and cooperate with lawful investigations.

3. Reporting

Report suspected abuse, security problems or unlawful content using our Legal Notices or Security contact channels.

User-Generated Content Policy

Where Coursemaccon permits users to submit reviews, comments, questions, ratings, profiles, educational contributions or other content, this policy applies.

1. Your responsibility

You are responsible for content you submit and must have the rights and permissions necessary to submit it.

2. Prohibited content

• Defamatory, fraudulent, threatening or unlawful content.
• Private or sensitive information about another person without lawful authority.
• Impersonation or fake reviews.
• Content designed to manipulate institution ratings or rankings.
• Copyright-infringing material.
• Sexual, exploitative or harmful content involving minors.
• Malware, spam or hidden promotional material.

3. Licence to operate the service

By submitting content, you grant Coursemaccon a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt and distribute that content as reasonably necessary to operate, promote and improve the service, subject to applicable law and your privacy rights.

4. Moderation

We may review, moderate, restrict or remove content where we reasonably believe it breaches law or policy. We do not promise to monitor every submission.

5. Complaints

If you believe content infringes your rights, contact us with the relevant URL or description and the reason for your complaint.

Advertising & Sponsored Listings Policy

1. Advertising

Coursemaccon may offer advertising, sponsored listings, promotional placements or commercial partnerships to institutions, businesses or other organisations.

2. Sponsored content

Where content or placement is paid, sponsored or commercially influenced, we may identify it as advertising, sponsored, promoted or otherwise commercial where required or appropriate.

3. No guaranteed outcome

Advertising does not guarantee applications, admissions, enrolments, leads, traffic, sales, rankings or educational outcomes unless expressly agreed in writing.

4. Institution responsibility

Advertisers and institutions are responsible for the legality, accuracy and substantiation of claims in their advertising materials.

5. Right to reject or remove

Coursemaccon may reject, edit, suspend or remove advertising that is unlawful, misleading, unsafe, offensive, materially inaccurate or inconsistent with the platform.

6. Third-party relationships

A paid listing or advertisement does not automatically constitute an endorsement, accreditation or formal partnership.

Intellectual Property & Copyright Policy

1. Ownership

Unless otherwise stated, original website content, software, design, branding, graphics, databases and materials created by Coursemaccon Business Solutions (Pty) Ltd are owned by or licensed to Coursemaccon.

2. Educational materials

Educational resources may be used for their intended personal or authorised educational purpose. Systematic copying, resale, republication or redistribution without permission is prohibited.

3. Trademarks

Coursemaccon names, logos and branding may not be used in a way that falsely suggests sponsorship, affiliation or endorsement.

4. Third-party material

Third-party names, logos, course descriptions and other protected material remain the property of their respective owners.

5. Copyright complaints

A copyright complaint should identify the claimant, the protected work, the material complained about, its location and sufficient contact information for us to investigate.

6. Good-faith review

We may restrict access to disputed material while investigating a credible complaint. Nothing in this policy limits rights available under applicable copyright law.

Third-Party Links & External Services

1. External links

The platform may link to universities, colleges, schools, training providers, government departments, service providers and other external websites.

2. No control

Coursemaccon does not control third-party websites and cannot guarantee their availability, security, accuracy, privacy practices or continued operation.

3. Institution websites

A link to an institution is provided for convenience or as part of an information service. It does not necessarily mean Coursemaccon endorses every statement, service or policy of that institution.

4. External terms

When you leave our website, the third party's terms and privacy policy may apply. Review them before submitting personal information or making payments.

5. Third-party services embedded in Coursemaccon

Embedded videos, maps, analytics, payment tools or other integrations may be subject to the provider's own policies.

Complaints & Dispute Resolution

1. Contact us first

We encourage users and institutions to raise concerns with Coursemaccon first so that we can investigate and attempt to resolve the matter.

2. What to include

• Your name and contact details.
• The page, service or account concerned.
• A clear description of the problem.
• Relevant dates, transaction or reference information where applicable.
• The outcome you are seeking.
• Supporting evidence where reasonably available.

3. Privacy complaints

Privacy or personal-information complaints may also be raised through the POPIA Rights process described on this website.

4. Content and institution complaints

We may review disputed educational information, institution information, reviews, advertising or user content and may correct, label, restrict or remove content where appropriate.

5. External remedies

Nothing in this process prevents a person from exercising rights available under applicable South African law or approaching a competent regulator, tribunal, court or other authority.

POPIA Data Subject Rights

1. Rights

Subject to the requirements and exceptions in POPIA, data subjects may have rights relating to access, correction, deletion, objection, consent withdrawal and complaints.

2. Requesting access

A request should provide enough information for us to identify the requester and locate the relevant records. We may need to verify identity before releasing information.

3. Correction or deletion

Where information is inaccurate, incomplete, excessive, unlawfully obtained or otherwise eligible for correction or deletion under applicable law, a request may be submitted.

4. Objection and withdrawal

Where processing relies on consent, consent may be withdrawn subject to legal and contractual consequences. Objections to other forms of processing will be considered under the applicable legal framework.

5. Fees and lawful limitations

Requests may be subject to lawful identity-verification procedures, fees or limitations. We will explain any applicable requirements.

6. Complaints

If a person is dissatisfied with how personal information is handled, they may use our complaints process and may have rights to lodge a complaint with the Information Regulator or another competent authority.

PAIA / Information

Coursemaccon Business Solutions (Pty) Ltd is a South African company and maintains records relating to its operations, services, personnel, clients, suppliers and technology. Access to records is subject to applicable law, confidentiality obligations, privacy rights and other lawful restrictions.

1. Purpose

This page provides a high-level notice. Where required, Coursemaccon will maintain and make available an applicable PAIA manual and procedures for requests for access to records.

2. Records that may exist

• Corporate and governance records where applicable.
• Financial and accounting records.
• Client and supplier records.
• Contracts and service records.
• Human-resource records where applicable.
• Website, technology and operational records.
• Educational and content-development records.
• Personal-information records subject to POPIA.

3. Access limitations

Access may be refused or limited where permitted or required by law, including where records contain another person's personal information, confidential commercial information, legally privileged material, security-sensitive information or other protected information.

4. Request contact

Requests and enquiries should be directed to the company's published contact details. We may require identity verification and compliance with applicable statutory procedures.

5. Important

This page is not a substitute for a formal PAIA manual where one is required. The company should publish the final approved manual and prescribed request process applicable to its circumstances.

Accessibility Statement

1. Commitment

Coursemaccon Business Solutions (Pty) Ltd aims to provide an accessible and usable digital experience across devices and browsers.

2. Accessibility practices

• Clear headings and navigation.
• Responsive layouts.
• Readable typography and sufficient spacing.
• Keyboard-accessible interactions where reasonably possible.
• Alternative text for meaningful images where appropriate.
• Accessible labels for forms and controls where reasonably possible.

3. Ongoing improvement

Accessibility is an ongoing process. Some content or third-party components may not meet every accessibility requirement at all times.

4. Report a problem

If you encounter an accessibility barrier, please contact us with the page, problem and device or assistive technology used where known.

Security & Responsible Disclosure

1. Security approach

Coursemaccon uses reasonable technical and organisational measures intended to protect its systems and information. Measures may include access controls, secure hosting, backups, monitoring, software maintenance and other controls appropriate to the service.

2. Responsible disclosure

If you discover a suspected vulnerability, report it privately rather than exploiting it, accessing another person's information, disrupting the service or publicly disclosing the issue before we have had a reasonable opportunity to investigate.

3. Report details

Please provide the affected page or system, a description of the issue, steps to reproduce it and relevant evidence. Do not include unnecessary personal information or credentials.

4. Prohibited security testing

Do not conduct denial-of-service testing, destructive testing, credential attacks, social engineering, automated high-volume scanning or access to data that does not belong to you without our prior written authorisation.

5. Security incidents

If we identify a security compromise affecting personal information, we will assess and respond in accordance with applicable law, including notification requirements where applicable.

Legal Notices & Takedown Policy

1. Types of notices

This channel may be used for credible notices concerning copyright, privacy, unlawful content, impersonation, inaccurate institution information, security issues or other legal concerns.

2. Required information

• Your name and contact details.
• The specific page, URL or content concerned.
• The nature of the legal or policy issue.
• Why you believe the content is unlawful or infringes your rights.
• Evidence or supporting information where appropriate.
• The action you are requesting.

3. Review process

We may request additional information, contact relevant users or institutions, restrict content temporarily, correct information, remove content or decline a request where it is unsupported or inconsistent with applicable law.

4. Urgent safety matters

If a matter presents an immediate threat to a person's safety, contact the appropriate emergency or law-enforcement service as well as notifying us where appropriate.

5. No automatic removal

A notice does not automatically establish that content is unlawful or that removal is legally required. We will assess credible notices in context and in accordance with applicable law.